confort garanti
j'ai pris la taille médium pour permettre le port de mes lunettes de vue en dessous
protection contre le vent et le soleil
So I left a 3 star review not to long ago in regards to my Vermont classic glasses but now I am changing it to 5 star for this simple reason. Julbo stands behind their products and the customer service was outstanding. WIthin 48 hours Julbo contacted me, inquired about the issue and even though I did not purchase the glasses directly through them and the warranty period was already expired they send me a couple pairs of branches for my glasses. They also paid for the shipping. Odile the customer service rep was pleasant to deal with, prompt and professional. I look forward to wearing my favourite outdoor glasses again. Thank you Julbo for the great experience of making me feel like a valued customer. My next pair of glasses will also be Julbo.
J’ai utilisé les lunettes Edge et la lentille Reactiv 0-3 lors de la Silk Road Mountain Race 2024. Bien que les lunettes ont l’air intimidantes, je n’aurais pas choisi une autre paire ! Les verres photochromiques et l’énorme lentille m’ont protégé de bien des intempéries, tout en me procurant une vision claire à toute heure du jour ou de la nuit.
Je recommande ces lunettes pour les aventures hors routes et pour les ultracyclsites.
I bought a pair and they worked great. Darkest lens I could find. Took them on all my adventures but eventually one of the wires broke that make up the ear piece and it starts poking out and piercing my ear to the point i can't wear them anymore.
I really like the full frame of these glasses. They fit well and are great for skiing except they fog up …. Often and a lot. I expected they would be better with fog given the vent holes but no. Really disappointing as I spent a lot on these.
Lense always pops out of the frame as the only thing holding it in place are these little plastic ridges on the frame which seems to have worn or broken over time. Ended up superglueing the lense in place to keep the glasses together.
Magnets holding ventilation dropouts very weak and sensitive, easy to knock out and lose, and are finicky to put back in. The dropouts are also cheap plastic and foam and I'm worried about storing them anywhere other than a hard case, which isnt very practical while skiing / climbing. I would avoid these goggles and any Julbo product that uses this feature. Bought on sale Black Friday and unfortunately can't return them. Also had other issues around the sale ordering from Julbo....generally a bad experience all around and customer service has not been helpful. I will likely either super glue the drop outs in place or just go back to my Smith I/O Mag goggles that work great. Go Smith or Oakley avoid these guys altogether IMO
Dear customer,
Thank you for taking the time to share your feedback about our QUICKSHIFT 4S goggles. We apologize for any inconvenience you have experienced with the magnets on our switch air system. We take these concerns seriously and will pass your comments along to our product development team for further consideration. The good news is that you have 10 days return policy. Please don’t glue them because you will avoid the 2 years warranty or the possibility to return them. Your will have all the information under this page: https://julbo-canada.ca/policies/refund-policy
We understand your frustration with your bad customer service experience and apologize for any issues you encountered. We strive to provide excellent customer service, and we regret that we fell short in your case. You will have someone that will contact you and resolve this situation and learn from this situation and improve our standard.
We would love the opportunity to make things right for you.
Thank you for choosing Julbo and we hope to earn back your trust in the future.
Best regards,
Julbo Canada
Super light, the stems are really thin making it wasy to put under helmet. Wide lens.
I left them sitting on the boat deck and my friend almost stepped fully on them but was enough to break off one of the arms. I really liked the fit which was excellent but the hinges are very fragile.
Good but sadly a bit to small . So when I whant to put on the glasses the cord slips off
They ahve potential but for me the issues outweigh the positives. photochromatic works OK. It goes dark quick, but returns very slow. I was thinking the transition back and forth would be much quicker. Back from dark takes a long time. I also wish the nose peice was adjustable. It's wide and does not grip an narrow nose bridge as well as other glasses that you can adjust. I dont like that the backside of the lens is mirrored just like the front. Depending on light and sun directions it can be noticable. Last, and biggest issue is how sticky the antifog is on the back of the lenses. These are super hard to get clean, especially once you are in the woods. I see they suggest using soap and water to clean them. That's not practical most of the time. It's almost impossible to get them clean with just the bag or microfiber.
Glasses are really excellent lenses
But the customer service is shame
I contacted them to try to find solutions they don't want to know anything while the sunglasses are still under warranty
Hello,
Thank you for taking the time to leave a review about our SHIELD sunglasses. We're glad to hear that you find the lenses excellent. However, we regret hearing about your experience with our customer service.
After reviewing the picture you provided, it appears that the product has been used beyond normal conditions. Unfortunately, this means we cannot cover the sunglasses under warranty.
If you are not satisfied with our decision, we recommend reaching out to the store where you purchased the sunglasses. They should be able to offer you a second opinion for this warranty. We apologize for any inconvenience this may have caused.
Thank you for your understanding.
Best regards,
Julbo Canada
My wife loves these. Fit her smaller face well. Don't slide off or move and she can't believe how light they are. Optics are great too.
I got my glasses and found right arn broken. Although I bought from sale but it doesn’t mean you send me broken pair of glasses. One more thing Julbo doesn’t not return glasses purchased through sale. Other companies like RayBan and Oakley get their broken glasses back.
Hi there,
I am sorry to hear about your experience with your JOURNEY glasses. We apologize for any inconvenience caused by the broken arm. Please know that the warranty for manufacturing defects is 2 years, and we will certainly honor it. We understand your frustration and will do our best to make things right. Please contact our customer service at info@julbo-canada.ca
Thank you for bringing this to our attention.
Best,
Ian
Very comfortable frames. Love the optics. Clear vision . Like a comfortable chair for your eyes.
I bought couple days ago a pair of sunglasses. They didn’t suit me very well so I contacted the company to get them exchanged for another pair. It's been three days and still no response. The customer service is very poor. I thought a company that is known worldwide would have a much better customer service than I experienced.
Hello,
Thank you for taking the time to leave a review about your recent purchase of our LEGACY sunglasses. We apologize for the inconvenience you have experienced with our customer service. Have you tried reaching out to us by email at info@julbo-canada.ca This is the fastest way for us to assist you with an exchange for a different pair. Alternatively, you can also try our return application at https://julbo-canada.ca/a/service? for a smoother process. We value your feedback and will work on improving our response time in the future.
Thank you for your understanding.
Ian
Love these! It’s hard to find a fully baby pink pair of sport sunglasses, and these ones come with pink-tinted shades (not show in the picture) which were a pleasant surprise. Super cute for sports and athleisure.
Love these sunglasses, unbelievable comfortable and the sunshields are wonderful. The ear wraps also are easily adjustable and keep them very secured.
My only minor complaint is that I got the brass-natural colour and the lenses aren't as green as the website picture makes them out to be, but still extremely happy with them!
Super light, nice glasses excellent for climbing, hiking, driving. They fit my narrow frame well.
Sadly - I scratched them already when putting my pack down - doh!
I happily ordered this item as gift to myself for my own birthday and eagerly was waiting to receive it but saw an email today that says: "Order XXX was canceled because we suspect it is fraudulent."
Does anyone know what is this? I'm just a customer and used my everyday credit card which I've been using for online purchases for years. Now, fraudulent? That's a shame.
This is not the appropriate way of behaving your customers. So unfortunate.
I asked customer service by email for a strap for my Legacy model glasses (with ultra thin temple arms) and they referred me to this product on their website. I was sent an 8 inch silicone strap that (a) didn’t hold the arms and (b) didn’t fit around my head - I’m not sure what this short strap is for but a better description on the website would help. A return was easy enough but 3-4 weeks for a refund feels too long.