Happy Customers

Based on 800 reviews
72%
(573)
12%
(97)
5%
(42)
4%
(32)
7%
(56)
B
DENSITY
Barrie
These are great !

Super light, the stems are really thin making it wasy to put under helmet. Wide lens.

j
SPLIT
john smyth
Fragile take care of them

I left them sitting on the boat deck and my friend almost stepped fully on them but was enough to break off one of the arms. I really liked the fit which was excellent but the hinges are very fragile.

Good but sadly a bit to small . So when I whant to put on the glasses the cord slips off

a
CAMINO
a.o.

Very nice looking and fit well

J
FREQUENCY
James Barthmus
Decent but with issues

They ahve potential but for me the issues outweigh the positives. photochromatic works OK. It goes dark quick, but returns very slow. I was thinking the transition back and forth would be much quicker. Back from dark takes a long time. I also wish the nose peice was adjustable. It's wide and does not grip an narrow nose bridge as well as other glasses that you can adjust. I dont like that the backside of the lens is mirrored just like the front. Depending on light and sun directions it can be noticable. Last, and biggest issue is how sticky the antifog is on the back of the lenses. These are super hard to get clean, especially once you are in the woods. I see they suggest using soap and water to clean them. That's not practical most of the time. It's almost impossible to get them clean with just the bag or microfiber.

N
SHIELD
Naty Martin
Very Good sunglasses but Customer Service 0

Glasses are really excellent lenses
But the customer service is shame
I contacted them to try to find solutions they don't want to know anything while the sunglasses are still under warranty

Hello,

Thank you for taking the time to leave a review about our SHIELD sunglasses. We're glad to hear that you find the lenses excellent. However, we regret hearing about your experience with our customer service.

After reviewing the picture you provided, it appears that the product has been used beyond normal conditions. Unfortunately, this means we cannot cover the sunglasses under warranty.

If you are not satisfied with our decision, we recommend reaching out to the store where you purchased the sunglasses. They should be able to offer you a second opinion for this warranty. We apologize for any inconvenience this may have caused.
Thank you for your understanding.

Best regards,
Julbo Canada

J
AEROLITE
Jon Froese
So Good

My wife loves these. Fit her smaller face well. Don't slide off or move and she can't believe how light they are. Optics are great too.

R
JOURNEY
R.A.
Bad Experience

I got my glasses and found right arn broken. Although I bought from sale but it doesn’t mean you send me broken pair of glasses. One more thing Julbo doesn’t not return glasses purchased through sale. Other companies like RayBan and Oakley get their broken glasses back.

Hi there,

I am sorry to hear about your experience with your JOURNEY glasses. We apologize for any inconvenience caused by the broken arm. Please know that the warranty for manufacturing defects is 2 years, and we will certainly honor it. We understand your frustration and will do our best to make things right. Please contact our customer service at info@julbo-canada.ca

Thank you for bringing this to our attention.

Best,
Ian

C
META
Cam Oddie
Meta

Very comfortable frames. Love the optics. Clear vision . Like a comfortable chair for your eyes.

A
ULTIMATE
Anderson Montanez

Excellent, I love my Julbo glasses. Highly recommended. Very good quality.

L
SPLIT
Laurent couvet
Size

A bit small for me ...

L
LOUNGE
Laurent couvet
Size

A bit small foe me ...

V
LEGACY
Vladimir Karpukov
No response to my emails

I bought couple days ago a pair of sunglasses. They didn’t suit me very well so I contacted the company to get them exchanged for another pair. It's been three days and still no response. The customer service is very poor. I thought a company that is known worldwide would have a much better customer service than I experienced.

Hello,
Thank you for taking the time to leave a review about your recent purchase of our LEGACY sunglasses. We apologize for the inconvenience you have experienced with our customer service. Have you tried reaching out to us by email at info@julbo-canada.ca This is the fastest way for us to assist you with an exchange for a different pair. Alternatively, you can also try our return application at https://julbo-canada.ca/a/service? for a smoother process. We value your feedback and will work on improving our response time in the future.

Thank you for your understanding.
Ian

Baby pink julbos

Love these! It’s hard to find a fully baby pink pair of sport sunglasses, and these ones come with pink-tinted shades (not show in the picture) which were a pleasant surprise. Super cute for sports and athleisure.

M
CHAM
M.I.
Most comfortable sunglasses I've ever owned!

Love these sunglasses, unbelievable comfortable and the sunshields are wonderful. The ear wraps also are easily adjustable and keep them very secured.

My only minor complaint is that I got the brass-natural colour and the lenses aren't as green as the website picture makes them out to be, but still extremely happy with them!

M
SHINE
Matt MacEachern

Super light, nice glasses excellent for climbing, hiking, driving. They fit my narrow frame well.
Sadly - I scratched them already when putting my pack down - doh!

J
AROUND
Javad Ghasempur Sis
My order canceled "because we suspect it is fraudulent"

I happily ordered this item as gift to myself for my own birthday and eagerly was waiting to receive it but saw an email today that says: "Order XXX was canceled because we suspect it is fraudulent."
Does anyone know what is this? I'm just a customer and used my everyday credit card which I've been using for online purchases for years. Now, fraudulent? That's a shame.
This is not the appropriate way of behaving your customers. So unfortunate.

S
SILICONE CORD
Steve Hess
Not sure what this is for, but it’s not for keeping glasses on

I asked customer service by email for a strap for my Legacy model glasses (with ultra thin temple arms) and they referred me to this product on their website. I was sent an 8 inch silicone strap that (a) didn’t hold the arms and (b) didn’t fit around my head - I’m not sure what this short strap is for but a better description on the website would help. A return was easy enough but 3-4 weeks for a refund feels too long.

P
SHIELD M
Pierre Cros
Not the right size

I love Julbo Sunglasses .

But did not get the right size .

So far the customer service did not help me out.

Hope they will.

J
CHAM
Jean-Nicolas Allaire
Great looking glasses, but poor craftmanship

This is my second pair of Julbo glasses and they are even worse than the last. For the price point, they're not worth it IMO (like the previous reviewer). Took only a week to lose the nose pieces. I asked Julbo for replacement parts but I had to pay for them (should be under warranty, no ?)
After a few months, the plastic inside the side covers broke off so the covers are very sensitive to movement and will 'disengage' very easily now. Finally, the rubber on the ear temples end broke off. The same happened on my previous pair. I'd say that they are very not sturdy for a pair of glasses designed for mountaineering.
What I like is the design and the fact that the lenses are made of glass and not cheap plastic.
Personnally, I would not recommend buying those glasses at this price point, unless you don't wear them very often.

A
SLACK
Alexandre Desparois
Good but could be better

The first thing I noticed about these glasses is, the Vision color. It's supposed to be gray, but it is more of a brownish color. So I am disapointed in that area.
Also, I do have one ear slightly higher than the other and the branches can't be adjusted, but otherwise, they are comfortable to wear. Long term, if it's hot, they tend to slip from the nose, since it's only a plain plastic nose bridge.

The vision is good, the polarization does not hinder on phone screens and even car entertainment system. They are well made for high luminosity, but it feels less effective in trails and forest type of terrain. In these type of terrain, you'll spend your time removing them and putting them back on every time you go from very sunny to slight shadow.

Overall, I'm somewhat satisfied with these glasses as they look good, they feel sturdy, the protective coating on the glasses are good and effective and they look very good.

A
NOLLIE
Alexandre Desparois
They are too small even for kids

First, be very carefull, since these sunglasses are for very little kids and you won't know unless you expand the "Sizing" details.
Second, even for small kids, they are very small. It's a good thing they are at a lower price, but now I'm stuck (can't exchange them) with a pair of kids sunglasses that's too small even for my kids...

T
AERO
Tammy Baker
Don't buy reactive lenses

I purchased a pair of Falcon sunglasses with the reactive lenses a few years ago and the lenses "delaminate"to the point that they are not useable. The "coating" is lifting off of the lens. I am not getting satisfaction from Julbo. For the amount that you pay for Julbo sunglasses, they need to last longer than 3 years.before self destructing. The nose piece is also loose and can't be tightened.

M
LUNA
M.P.

La grandeur est parfaite et j’adore couleur de la lunette 🩷

D
LEGACY
D.D.
Going 'retro' is giving better performance

Ordered the Legacy in the hopes of getting Julbo optics in a format that works for me. My other glasses either hurt my eyes, won't stay on my head when I push them up to see, or are otherwise not fully functional. They have to fold flat and survive being stuffed in a pack. Recalled the side shield styles I used in my early mountaineering and chanced the Legacy model. It's working out beautifully. Old school, made better.