Under the terms of the Warranty - proof of purchase (invoice) required- We'll exchange or replace free of charge one or more spare parts, or even an entire defective product if we deem it necessary. We provide warranty for all Julbo products purchased within Canada.
All our products are warrantied for 2 years from their date of purchase as shown on the receipt or invoice.
This guarantee covers manufacturing faults and material defects. Lenses are not guaranteed against scratching caused by incorrect use or lack of vigilance. Products that have been damaged through lack of care or abusive use will not under any circumstances be covered by the Julbo warranty program. In addition, any modification of the original Julbo frames (fitting lenses of another brand, etc.) will void the warranty.
Under our fee-based after-sales service, we can process all lost, broken or damaged sunglasses or goggles not covered by the warranty, for a period of 5 years from the date on which the product is no longer included in our collection, subject to stock availability. If certain spare parts are not available, we will offer you an alternative solution (different color, etc.)
If you lose, break or damage your sunglasses, we provide an after-sales service. All the component parts of your frame and its accessories are invoiced individually: full frame, partial frame, pair of lenses, temples and accessories (cords, cases, pair of side shields, nose pads, sweat blocker, microfiber pouch, etc.). For goggles, only the lenses can be ordered if scratched. If a manufacturing defect is found on the foam, strap or any other part connected with their production, they will have to be exchanged via the warranty.
FAULTY PRODUCT RETURNS PROCESS AND/OR AFTER-SALES SERVICE
We offer three possible solutions.
- For products purchased in store you can go direct to the Julbo dealer where the product was purchased; all our dealers are authorized to use our after-sales service and activate the warranty. Proof of purchase (invoice) is mandatory to activate the warranty.
- For products purchased from our website, you can contact us at firstname.lastname@example.org, please provide your order #.
- For products not covered by the warranty you can order parts and accessories for sunglasses directly from our website (pairs of side shields, cord, case, etc.). If you are having trouble finding the part you need, you can contact us at email@example.com, please provide the model # of your sunglasses (this can be found on the inside of the temples).