Refund policy

Problem with your order? Wrong style or colour not as you expected? No problem! You may return or exchange any (non-sale) item within 10 days of delivery.

You can return or exchange any item if:

  • The item was purchased online through julbo-canada.ca and authorized retailers.
  • The item was delivered to an address within Canada.
  • The item was delivered in the last 10 days.
  • The item is new, unworn, unwashed, unaltered, without any scuffs and scratches and has all its original tags, labels and packaging.

Important Notices:

  • Discounted (final sale) items and gift cards cannot be returned or exchanged.
  • Shipping charges incurred on the initial transaction are non-refundable.
  • You are responsible for any return shipping costs.

How To Return Your Items

If you purchased your Julbo product from an authorized dealer, please initiate your return process with your dealer.

For all online purchases made on julbo-canada.ca, please follow these guidelines:

Send us an email at info@julbo-canada.ca with the following information:

  • First and last name
  • Order number
  • Item to return
  • Reason for return

We must first evaluate your request and see if it meets the above criteria. If it does, we will send you an email including your authorization and return RMA number.

  1. Pack the items you’re returning in a box or envelope of the appropriate size. Items must be in new condition, with their original labels and returned in their original packaging.
  2. Make sure that the RMA number we sent you is clearly written on the box accompanying the returned items.
  3. Please print the return authorization and put it in the box that accompanies your return.
  4. Please return your package to the following address:

    RLanctôt Ltée - B2C Return - RMA ________
    5290 Thimens Blvd.
    Saint-Laurent, Quebec
    Canada H4R 2B2

  5. Please send us the tracking number for the return to info@julbo-canada.ca.
  6. Track your return using your tracking number to make sure we get it. Your refund will be processed within 15-20 business days. You will receive an email confirming the refund of your order.

You can contact us at any time at info@julbo-canada.ca for any questions.

Warranty

Julbo in Canada offers a 2-YEAR LIMITED WARRANTY AGAINST MANUFACTURING DEFECTS on all products purchased on julbo-canada.ca.

See our warranty page for all details.